Cancellation policy

Some items in our store may be offered as subscriptions or pre-orders. Our cancellation policy explains how you can modify or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you’ll receive recurring deliveries. These are based on the subscription duration and frequency you select. Your payment information is stored securely, and you’ll be billed for all deliveries unless you choose to pay in advance. Some subscriptions may automatically renew at the end of their term. If you do not wish to renew a subscription, you can cancel it.

Canceling Subscriptions

You can cancel your TraX subscription—whether purchased through the droniq.de website or through our staff—at any time in writing. For technical reasons, subscriptions purchased through the Apple App Store or Google Play Store can only be canceled through the respective platform (i.e., directly in the corresponding stores).

Please follow these steps for all subscriptions purchased directly from us: 

  1. Cancellation by email:
    The cancellation must be submitted in writing to info@droniq.de. An email meets this requirement.

  2. Use of the Registered Email Address:
    Please send your cancellation exclusively from the email address you used to register with us. This is the only way we can clearly identify your request.

  3. Cancellation by a purchaser:
    If your subscription was set up by a colleague (e.g., as a purchaser), only that person can process the cancellation.

After cancellation, your account will automatically be switched to TraX Free.
If you wish to have all your data completely deleted, please also notify us of this in writing in your cancellation notice.

Returns

For more information on returns and refunds, please see our Return Policy.

Pre-orders

When you place a pre-order, you are purchasing a product that is out of stock or will be available soon and is not yet in inventory. We may not charge you at all or may only charge a partial amount during the ordering process; we will save your payment method and then complete and charge the full or remaining amount at a later date. You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled, you cannot cancel it, but you can request a full or partial refund. For more information on returns and refunds, please see our Return Policy.