Refund policy

Cancellation Policies and Cancellation Forms

Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

  • For services (e.g., online courses, online exams, exams), the withdrawal period is fourteen days from the date the contract is concluded.
  • For physical goods, the withdrawal period is fourteen days from the day on which you or a third party designated by you—other than the carrier—took possession of the goods. If you have ordered multiple items as part of a single order and they are delivered separately, the period begins on the day you or a third party designated by you took possession of the last item.

To exercise your right of withdrawal, you must inform us (Droniq GmbH, Ginnheimer Stadtweg 88, 60431 Frankfurt am Main, Germany, email: info@droniq.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached sample withdrawal form for this purpose, though its use is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract.

We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

In the case of goods, we may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.

You must return or hand over the goods to us without delay and, in any case, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires.

You must bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.

If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of your exercise of the right of withdrawal with respect to this contract, compared to the total scope of the services provided for in the contract.

Special Notes on the Expiration of the Right of Withdrawal

  • For online courses and online exams, the right of withdrawal expires prematurely if we have begun performing the contract after you have expressly agreed that we may begin performance before the expiration of the withdrawal period, and you have simultaneously confirmed your awareness that, by giving your consent, you lose your right of withdrawal upon the commencement of performance.
  • For exams with a fixed date (e.g., in-person exams), there is no right of withdrawal pursuant to Section 312g(2)(9) of the German Civil Code (BGB), as this constitutes a service related to leisure activities that is provided on a specific date or during a specific period.
  • For software licenses (digital content not delivered on a physical data carrier), the right of withdrawal expires prematurely if we have begun performing the contract after you have expressly agreed that we may begin performance before the expiration of the withdrawal period, and you have simultaneously confirmed your awareness that, by giving your consent, you lose your right of withdrawal upon the start of performance.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and return it.)

To
Droniq GmbH
Ginnheimer Stadtweg 88
60431 Frankfurt am Main
Germany
Email: info@droniq.de

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)/the delivery of the following digital content (*)

  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only for written notices)
  • Date

(*) Delete as appropriate.

As of: September 2025